![]() that has the best data analytics capability in the world. Furthermore, we worked on creating new businesses, including the establishment of “SOMPO Digital Lab” in Tokyo, Silicon Valley, and Tel Aviv as one of the early adopters of digital technologies in Japan, and steady enhancement of framework as a data solution provider by partnering with U.S.-based Palantir Technologies Inc. In other business areas, we made a full entry into the nursing care business in FY2015, implemented a series of measures to improve service quality and productivity, and materially expanded the fields where SOMPO delivers value. We also built a global platform by reorganizing subsidiaries in the overseas insurance business and established a robust business foundation by enhancing governance. where higher profits and growth were expected, and the business size increased by leaps and bounds. (current Sompo International Holdings Ltd.) in 2017, to expand into specialty insurance, etc. In the overseas insurance business, we expanded into fast-growing emerging countries, including Turkey, Malaysia, and Brazil, and successfully completed large M&As in developed countries, including UK-based Canopius Group in 2014 and Bermuda-based Endurance Specialty Holdings Ltd. ![]() We also expanded the overseas insurance business to address challenges, such as Japan’s population decline, low birthrate and population aging, and natural disasters, and to increase geographical and risk diversification of the business portfolio with too much weight on domestic P&C insurance, entered into the nursing care business, and worked aggressively on the utilization of digital technologies. ![]() which generates stable cash flow and has a solid business foundation, reviewed its pricing strategy, dramatically improved profitability through earnings structure reform, such as productivity improvement by utilizing digital technologies, and continues to evolve. First, the two domestic P&C insurance subsidiaries, our core business, were gradually integrated and made more profitable, and as a result of the merger in September 2014, a core Group company and one of the largest P&C insurer in Japan was created. (current Sompo Holdings, Inc.) was founded in 2010, we have successfully and dramatically transformed the revenue base and business portfolio. The only good thing about working here was the experience, the pay, and being able to work from home.When I reflect on the ten years since NKSJ Holdings, Inc. You are micromanaged every second of the day. This was not communicated to us, we had to find out the hard way after telling customers the wrong hours. Important news would not be communicated until after the fact, like Claims Dept not being open on Saturdays any longer. We rarely had team meetings, they were often cancelled. Some of the supervisors are helpful and nice, but the CS manager is not. If you do need to post a question in the chat for help- it can take a long time to get an answer back from a supervisor some days. Everyone sees how many calls are there and there isn't a reason to keep putting that on the chat- when you are taking over 100 calls a day, you barely have time to be watching all that chat. Zero communication other than the constant nagging on the chat about how many calls are in the queue. The customer service manager is horrible.
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